Customer Relationship Management (CRM)
Partnering with RightNow Technologies, 6degrees aims to provide a total solution for all of your CRM needs ranging from marketing to sales force automation to customer service.
The key differentiating factor in an increasingly competitive world lie in the way you treat your customers and more organizations these days are acknowledging that customer service is key to retaining a customer as well as ensuring a potential customer is keen to try out the services offered.
Some of our clients’ key objectives have been:
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Slash first-tier customer support workloads: Imagine if it were so easy for your customers to find answers to their questions on your web site that your call and email volume drop by 60 percent. |
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Ensure the precision and accuracy of your answers: By using a common knowledge base across your web, email and support channels, you’ll give the right answer every time and dramatically increase “first-touch” resolution. |
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Create happier, more loyal customers: Customers who can get their questions answered quickly and accurately 24 hours a day generate more revenue for your company and are less likely to be poached by the competition. |
With RightNow’s solutions, we have been able to reduce inbound phone calls by 20-35% and inbound emails by 40-70% while increasing customer satisfaction ratings, customer loyalty and top-line revenue. The above results are common achievements for over 1,400 business partners including American Express, CISCO, Motorola, Nike, Telstra, British Telecoms, and many more.
RightNow’s platform has been rated as the premier CRM and customer service solution by many of the industry leaders, ranging from Gartner to The Yankee Group. Together with 6degrees, we will assist organizations in identifying its CRM strategy, build feasible and cost effective solutions and assist with the overall implementation and ongoing review.
Information Lifecycle Management (ILM)
6degrees is a premier provider of Total Imaging and Workflow solutions and Email Management & Compliance to medium to large businesses who require an end-to-end solution to automate and consolidate their entire information lifecycle needs. Has the internet and emails reduced the use of paper and physical documentation in the organization? Hardly, it may seem.
Unfortunately, the lack of a single technology that is able to do everything does not exist. The multiple solutions that therefore run in an organization leave several gaps in its wake, resulting in information bottlenecks and information overload.
Managing this information can be a fulltime process and resource intensive, not to mention, expensive.
6degrees understands this need. Our ILM solutions are the best-in-class and have been successfully deployed globally.
Consultancy
Shared Services Consultancy (SSC)
6degrees is well equipped to assist organizations thinking of pursuing Shared Services in HR, CRM and general operations. 6degrees’ shareholders have a combined experience of over 20 years in the feasibility evaluation of SSCs, its Design, Implementation and Management.
As an independent shared services consultant, our portfolio includes walking the customer through the entire process from designing an RFI and RFP, to evaluating and selecting vendors, as well as seeing through the entire project management deliverables.
Employee Benefits Consulting
6degrees also specializes in Employee Benefits consulting, ranging from design of Flexible Benefit programs, Insurance Review, consulting and placement to Medical Benefits design and implementation. Our consultants have many years of experience in the employee benefits consulting area and are deemed pioneers in Malaysia and Singapore for innovative benefit designs.
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